Return & Refund Policy

This cancellation and refund policy describes the basic conditions for returns and refunds for purchases made through the online shop of Pfotenwelt , a brand of pfotenwelts .

1. Provider

Email: [email protected]

2. Cancellation and Return

Customers can request a return or cancellation in accordance with the legal provisions applicable to their purchase and the terms and conditions published on this website.

Please contact us at [email protected] if you would like to arrange a return.

3. Return policy

To process a return, we may need information about the order and the product in question.

Products should be handled with care and, where necessary for the respective return, returned together with the associated accessories and the existing product packaging.

4. Damaged or defective products

Should you receive a damaged, faulty or incorrect product, please contact us promptly at [email protected] and provide us with the relevant information about your order.

We will review your request and inform you about the next steps.

5. Return

The specific return address, the return procedure, and the conditions for the assumption of return shipping costs are not specified in the provided project letter .

This information must be supplemented based on Pfotenwelt’s actual shipping and returns process before the final policy is published.

6. Refunds

Upon receipt and verification of a valid return, the corresponding refund will be processed in accordance with the terms and conditions applicable to the order.

The exact processing time and the final refund method are not specified in the project letter and should be added according to the actual payment and returns process used.

7. Shipping costs

Shipping costs and delivery terms must be presented transparently. In particular, offers must not be described as “free” if shipping costs actually apply.

Information on delivery times and shipping costs should also be available on the respective product pages.

8. Exceptions

Whether certain product types are excluded from return or cancellation depends on the final product range and the applicable legal requirements.

Since the complete product catalog will only be provided separately according to the project brief, no product categories or exclusions will be invented at this point.

9. Contact

For questions regarding a return or refund, please contact:

Email: [email protected].